Innovative.
Collaborative Teams.
Hospitality on Purpose.
The Challenge:
Hospitality teams are trained to deliver consistent service, but consistency alone doesn't create moments guests remember. Truly great hospitality won't show up for the guest unless the team feel it first - from the way they're led, trusted, and treated every day.
Workshop Deliverables:
Rather than taking leadership and applying it to hospitality, we will help managers take hospitality and apply it to leadership. We believe exceptional hospitality starts with a leader that can provide an employee experience that encourages the prioritisation of delivering joy.
Details/The Who's it for?
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Duration: 4-hour interactive workshop
Delivery: In-person
Who is for: Duty, Deputy and Assistant Managers. Heads of Departments.
In-store trainers, buddies and mentors.
Format & Approach
High energy, interactive workshop.
Learn from each other's experiences to define what great hospitality looks like.
Review current steps of services and identify moments of magic.
Practical ideas and activities to take back to your team.
Includes follow-up learning to reinforce behaviour change.
What's Covered?
What it really means to be a Hospitalitarian - and how great hospitality should feel.
The difference between delivering service and creating hospitality.
Building a practical hospitality toolkit and empowering your team to use it confidently.
Learning how to pay attention, connect the dots, and improvise hospitality in the moment.
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