The Art of
Training
Identify Skills Gaps.
Make Change Stick.
Train Better, Quicker.
The Challenge:
Training people in the middle of service, means mistakes are public and pressure is high. Without a framework to adapt, training swings between over-protecting staff and risking the guest experience.
Workshop Deliverables:
Training for team members and managers that stays agile, adapts in real time, and actually works in the fast-paced, ever changing reality of hospitality
Details/The Who's it for?
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Duration: 6-hour interactive workshop
Delivery: In-person
Who is for: Duty, Deputy and Assistant Managers, Heads of Departments, In-store trainers, buddies and mentors.
Managers who are responsible for training, or who oversee those who train frontline team members and other managers.
Format & Approach
High energy, interactive workshop.
Real-world hospitality examples to bring theory to life.
Designed for busy managers and live environments.
Discussion-led, means we get the real challenges you face.
Includes follow-up learning to reinforce behavioral change.
What's Covered?
The importance of psychological safety and the role leaders play in creating an excellent learning environment.
How the learning cycle works and how to use it proactively.
The Conscious Competence Model (Noel Burch).
Honey & Munford's Learning Styles.
Using VARK and Episodic Memory to make training stick.
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